Return Policy

What is your return policy?
If your purchase were damage during shipment or wrong item received, you can send it back to us

  • Returns must be made within 5 days from the date you received your product.
  • Damage items must be returned together with original box and receipt, in an original condition
  • Item bought during promotional events (e.g. Egg Sale) are not accepted for return and exchange
  • Missing item during delivery, please contact us at support@eggshipper.com. Our staff will assist you further on the matter
  • Late delivery caused by unforeseen circumstance (i.e Natural disaster, COVID out break) or peak season are not accepted for return and exchange.

 

What will I get back?
You can choose either for a full refund to your Egg Shipper Account or exchange to same price item.

 

How can I return my purchase?
Please email your inquiry to support@eggshipper.com.my with subject "Return Item". We will assist you as soon as possible. Please allow 5 working days for your inquiry to be processed. 

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to the best describe the matter and condition.

 

How long will it take?
Please allow a minimum of 3 working days from the date we receive your return package to you.